Shipping Policy

Shipping Policy

Last Updated: March 27, 2025

At MDM Group, we are committed to delivering your orders promptly and securely. This Shipping Policy outlines our order processing, delivery timelines, charges, and other important shipping-related information.

Order Processing Time

  • All orders are processed within 1–2 business days (excluding weekends and public holidays).

  • Orders placed after 5:00 PM IST will be processed on the next business day.

  • Once your order is placed, you will receive an order confirmation email, followed by a shipping notification with tracking details once dispatched.

Shipping Time & Delivery Estimates

Estimated delivery times based on location:

Location Estimated Delivery Time
Within India 4–7 business days
Remote/Rural Areas 7–10 business days
International 10–20 business days

Please note: Delivery times are estimates and may vary due to factors such as weather conditions, public holidays, or delays by courier services. International deliveries may also be subject to customs clearance delays.

Shipping Charges

  • Domestic Shipping: Calculated at checkout based on delivery location and package weight.

  • International Shipping: Costs are shown during checkout. Additional customs duties or taxes may apply (see below).

Order Tracking

  • Once shipped, you will receive a tracking number via email and/or SMS.

  • You can track your shipment directly on the courier partner’s website using the tracking link provided.

Undelivered or Lost Packages

  • If a package cannot be delivered due to incorrect or incomplete address details, customers will be responsible for re-shipping charges.

  • If a package is confirmed lost in transit, we will investigate with the shipping provider and offer either a replacement or full refund.

Damaged or Missing Items

If your order arrives damaged or with missing items:

  1. Contact us at info@mdmgrp.in within 48 hours of delivery.

  2. Provide photos of the package and the damaged/missing product(s).

  3. After verification, we will issue a replacement or refund as applicable.

Customs, Duties & Taxes (For International Orders)

  • International shipments may be subject to customs duties and import taxes, which are not included in the order total at checkout.

  • These charges are the responsibility of the customer and must be paid upon delivery, as required by the destination country's laws.

Order Changes & Cancellations

  • Orders can be modified or canceled within 24 hours of placement by contacting us.

  • Once the order has been shipped, it cannot be canceled or changed.

Contact Us

If you have any questions or concerns regarding shipping, please get in touch:

📧 Email: info@mdmgrp.in
🌐 Website: https://mdmgrp.in

We’re here to help!