Returns & Refund Policy

Returns & Refund Policy

Last Updated: March 27, 2025

At MDM Group, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help with a transparent and hassle-free returns and refund process.

Returns

You may request a return under the following conditions:

  • The product must be returned within 7 days of delivery.

  • The item must be unused, unopened, and in its original packaging with all accessories included.

  • A proof of purchase (receipt or order confirmation) is required.

  • Items that are used, damaged, or not in original condition will not be eligible for return.

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

  • Opened or used hair care and personal care products

  • Customized or personalized items

  • Products bought during a sale or promotional offer

Refunds

After we receive and inspect your returned item, you will be notified about the status of your refund:

  • If approved, your refund will be processed to your original payment method within 7–10 business days.

  • If rejected, we’ll notify you with a reason, and the product may be shipped back to you.

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  1. Double-check your bank account or payment app

  2. Contact your bank or payment provider, as processing times may vary

  3. Still need help? Contact us at info@mdmgrp.in

Exchanges

We offer exchanges only for defective or damaged products. If you need a replacement for the same item, contact us at:

📧 Email: info@mdmgrp.in

Order Cancellations

  • You may cancel your order within 24 hours of placing it for a full refund.

  • Once your order has been shipped, it cannot be canceled.

Shipping Costs

  • Return shipping costs are the customer’s responsibility, unless the return is due to an error on our part (e.g., incorrect or defective item).

  • Shipping charges are non-refundable in all cases.

Contact Us

For any return, refund, or exchange inquiries, please reach out:

📧 Email: info@mdmgrp.in
🌐 Website: https://mdmgrp.in